TUI FAMILY LIFE Blue Lagoon Princess

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Thank you for booking your holiday with us, we are looking forward to welcoming you and will do our best to meet your expectations.

Please find below a list of the most frequently asked questions and their answers.



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Dress Code Policy

1.Is there a dress code policy?
Yes, the hotel has a dress code policy that requires men to wear long trousers for dinner.
2.Does the full length trouser rule apply to children under the age of 18?
This applies to adult men over the age of 18. All children under this age are exempt.
3.Regardless of their height?
Yes, regardless of their height.
4.Do men have to wear full length trousers in all restaurants?
Men are required to wear long trousers only in the Aegean Main Restaurant (not in Green and Grill or Mylos Greek Tavern).
5. Are jeans acceptable?
Yes, jeans are accepted as long as they are of full length.
6. Do men have to wear full length trousers for breakfast and lunch?
No, men are required to wear long trousers only during dinner.

Rooms & Amenities

1.Do you provide a hairdryer in the room?
Yes, a hairdryer is provided in the room.
2. Is there an electric kettle in the room?
Yes, we provide an electric kettle in the room.
3. Are coat hangers supplied in the wardrobes?
Yes, all wardrobes are supplied with a certain number of coat hangers.
4. Is there a safe in the room?
Yes, all rooms are equipped with a safe free of charge.
5. Do you provide an iron in the room?
No, we do not provide an iron in the room. We do provide you with an iron service with extra charge and courtesy room with an iron and ironing board with a deposit
6. Do you offer laundry service?
Yes, we provide a laundry service with extra charge.
7. Do you provide shampoo, shower gel etc?
Yes, we provide shampoo and shower gel in addition to other bathroom supplies.
8. What other bathroom supplies do you provide?
We also provide soap, conditioner, shower cap and a vanity kit.
9. Is there a mini fridge in the room?
Yes, all rooms offer a mini fridge but not a mini bar.
10.Is the bottled water replenished daily?
No, your fridge will be equipped with bottled water upon your arrival but will not be replenished thereafter.
11. Where can I get bottled water?
Bottled water is part of the all inclusive and you may find bottled water in all the bars. You may also buy bottled water in the mini market.
12.How often is the linen changed?
The linen is changed three times per week.
13. Can I request a daily change of linen?
Yes, you can request daily linen change. Please contact the Reception for more information.
14.Is room service chargeable?
Yes, room service is chargeable.

Beach & Pool

1. Do you provide beach/pool towels?
Yes, the hotel provides you with beach / pool towels free of charge.
2. How often can they be changed?
You can change your towels once per day at the towel kiosk.
3. Are beach towels provided in addition to bath towels?
Yes, you are supplied with beach towels in addition to your bath towels.


1. Are the outdoor pools heated?
No, outdoor pools are not heated.
2.Are the pools with sea water or chlorinated?
Some pools have fresh water with chlorine and some have ozone system. All pools are maintained on daily basis
3. Are inflatables allowed in the pools?
Yes, inflatables are allowed in all pools.
4. Do you have facilities to blow them up?
Yes, there is a pump next to the mini market.

Beach Sunbeds & Facilities

1. Do you have to pay for the sunbeds?
Sun beds by the beach are free of charge.
2. Where and when can I book a Gazebo by the beach?
You can book at the Reception before going to the beach and subject to availability.
3. What is the charge for hiring a Gazebo?
The cost depends upon the size of the Gazebo and the season. For more information please contact the Reception.
4. Are there toilet facilities on the beach?
No, there are no toilet facilities on the beach.
5. Where is the nearest bathroom?
The nearest bathroom is a few meters from the beach on the hotel grounds near the Mylos Pool & Beach Bar.
6. Is there a beach bar?
Yes, Mylos Pool & Beach bar is located near the beach.

Allergies & Special Requirements

1. Do you cater for a Gluten Free diet?
Yes, we do cater and provide for a gluten free diet.
2. Do you cater for Celiac disease (no cross contamination GF diet)
Yes, we also have all the necessary knowledge and provisions to cater for people with Celiac disease.
3. Who do I inform of my request for a GF diet?
You can send an email to and also inform Guest Relations upon your arrival.
4. When is it best to inform?
It is always advised to inform us prior to your arrival.
5. Do you cater for other allergies?
Yes, we do and please feel free to inform us of your allergy at

Check in & Check Out

1. Do you offer a late check out?
Yes, we do offer late check out subject to availability.
2. What is the additional cost?
That would depend upon room type and the season. Please contact the Reception a day prior to your departure in order to check the availability.
3.When can this be arranged?
At any time during your stay with us. It is always best to inform us in advance.
4. Is food available upon late arrival/check in?
We offer cold sandwiches until midnight and some fruit is offered in the room.
5.Do you offer a welcome drink upon arrival?
Yes, we offer a welcome drink upon your arrival at the reception/lobby area.


1. Do you offer room upgrades?
Yes, we do offer room upgrades with additional charge and subject to availability.
2. When can I upgrade?
You can upgrade upon arrival subject to availability and against charge.


1. Do you provide Wi-Fi?
Yes, we provide Wi-Fi in all areas of the hotel and in the rooms.
2. Is the Wi-Fi free of consideration?
The Wi-Fi is free of charge for all guests of the hotel.
3. How is the Internet?
The internet speed is 70MB and the signal is good.

Care for Infants & Babies

1. Do you provide baby cots?
Yes, we automatically provide a baby cot in the room for all reservations with a child under 2 years of age.
2. When and who do we inform of this request?
It is best to inform us prior to your arrival. You can email your request to
3. Do you provide bottle warmer/ sterilizer in the room/hotel?
Yes, the hotel can provide you with a sterilizer & bottle warmer station upon availability and with charge. A deposit is required.
4. Does the hotel mini market provide regular and swimming diapers?
Yes, the mini market provides both regular diapers as well as swimmpants with charge.
5. Does the hotel provide special meals for babies?
At the buffet you can find boiled or steamed vegetable puree. For any other requests please contact our restaurant staff. Also, you can find baby food at the hotel mini market.

Restaurant Reservations

1. Can we make a reservation for a thematic restaurant in advance?
Yes, an advance reservation is required for all alternative dining venues, except for the Aegean Main Restaurant.
2. Where and when can we make our reservation?
The reception staff will inform you about the time and place for restaurant reservations.

Hotel Amenities

1. Is there an ATM on site?
Yes, there is an ATM in the main lobby of the hotel.
2. Is there a Bureau de Change in the Hotel?
You can exchange your currency at the Reception.
3. Is there a boutique in the Hotel?
Yes, there is a boutique in the hotel.
4. Is there a mini market on site?
Yes, there is a mini market in the hotel.

Facilities for the Disabled

1. Do you provide rooms for guests with disabilities?
We offer a limited number of adapted rooms with adapted bathroom. These are always upon request. Please contact our reservations department at
2. Is the hotel area suited for wheelchair usage?
Yes, the hotel area is very flat and all facilities have access for a wheelchair except for the pool and beach. Please note that entry to the pool is made possible only through steps and ladders

Low Season & Weather Conditions

1. Are all facilities and restaurants open during low season?
During the beginning and the end of the season it could be that some of the facilities are closed due to low occupancy. Nevertheless, we offer the same amount of servcies adjusted to the situation.
2. Are all facilities and restaurants open if the weather is not good?
All facilities are open weather permitted (Green and Grill, Plaza Stalls,Outdoor Theate, Outdoor Multi Court are closed under bad weather conditions)

Sports Facilities

1. Do you provide tennis rackets?
Yes, we provide tennis rackets.
2. Do you provide table tennis rackets?
Yes, we provide table tennis rackets.


1. Do you arrange excursions?
No, the hotel does not arrange excursions. Please contact your holiday representative for more information.

Blue Lagoon Group

Lambi, 85300 Kos, Dodecanese, Greece
Tel: +30 22420 54560 Fax: +30 22420 26230