COVID-19 Announcement*

We have made all necessary adjustments in Blue Lagoon Group in order to adapt to the new requirements due to the COVID19 pandemic.

After reviewing all aspects of this difficult situation, the management of the Blue Lagoon Group is pleased to announce the decision to restart the operation of the Blue Lagoon Village hotel in Kefalos on the 1st of July 2020. In addition the Blue Lagoon Ocean hotel operates from the 4th of July 2020. From the 25^th of July the Blue Lagoon Resort is open for its guests and in addition, the Blue Lagoon Princess in Halkidiki is open from the 3^rd of August 2020. The Palazzo del Mare and the Blue Lagoon Palace will remain closed for the season 2020. The Blue Lagoon City Hotel remains closed until further notice.

Our guests’ and staffs’ health & safety is our priority and in order to ensure this, new procedures for all services and facilities are being planned. We will strictly follow all the guidelines from the Greek Ministry of Tourism as well as any suggestions from the Tour Operators, in order to ensure the wellbeing of our guests and staff.

Hygiene measures in the accommodation:

• Public areas are disinfected several times a day
• Rooms are daily cleaned with disinfectants
• Disinfectants are available for the guests in the public areas
• Minimum distancing is maintained in all public areas, restaurants and bars, pool chairs, beach sunbeds and umbrellas
• sunbeds and umbrellas are disinfected on regular basis
• The hotel staff wears masks in the entire hotel
• The hotel carries out regular training seminars on hygiene procedures for the hotel staff

Check in / Check out

• Check out at 11.00 and check in from 15.00
• The check in and check out procedures will take place online
• Cash payments are still possible 

Food & Beverage outlets:

• Reservation of the restaurants is necessary (online, after arrival)
• Opening hours of the restaurants are temporarily extended and seatings will be implemented
• Breakfast, Lunch and Dinner have been modified to served buffet. Several restaurants operate on à la carte setup.
• depending on the occupancy of the hotel the restaurants have a rolling program and are open on alternative days or on scheduled seatings

Affected facilities & services:

As per the Greek Government outline the following facilities and services are affected: 

• indoor pool is closed
• the courtesy rooms remain closed
• there are no tea / coffee facilities in the rooms
• there are no bathrobes and slippers in the rooms
• room fridges and mini bars are empty
• all extra linen (pillows, blankets etc.) only on request upon arrival
• Spa treatments with appointment only
• The gym is with reservation only
• Kids Club with reduced capacity and with further restrictions
• Animation/Entertainment consists of live music and live performances. Shows with guest participation are not allowed.
• The Creche (Baby Club) offered by TUI in Blue Lagoon Village and in Blue Lagoon Princess will not operate this season
•  There is no babysitting service available

General:

• It is NOT mandatory for guests to wear face masks in the hotel
• 24h doctor on call in the hotel
• Any symptoms should be reported to the front desk staff immediately

Changing your travel plans:

The coronavirus situation is changing quickly on a daily basis and changes in travel arrangements or holiday plans might be necessary.

For all guests that booked directly with us, we offer a chance to amend the booking dates for the same period in 2021 without any extra charge. If you need more time to consider your next holiday, we offer a voucher of the same value, valid for 18 months from the date of your original arrival.

Finally, we would like to take this opportunity to thank you for your trust and we hope to be able to welcome you soon back in one of our hotels to enjoy the Blue Lagoon Experience!

Last updated 06.08.2020

*all mentioned measures are subject to change as per any developments or new legislation